Privacy Policy

Saver Services + Administration, LLC, a Puerto Rico limited liability company doing business as FindMe Board (“FindMe,” “we,” “us,” or “our”), respects your privacy.

This Privacy Policy explains how FindMe collects, uses, discloses, and protects personal information when you use the FindMe website, applications, communications, and related services (collectively, the “Platform”).

FindMe helps people seeking home and property-related services (“Customers”) connect with independent local service professionals and businesses (“Pros”).

By using FindMe, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you use FindMe.

Information You Provide to Us

We may collect information you provide directly, including:

• name;
• email address;
• telephone number;
• account credentials;
• property or service address;
• billing information for Pro subscriptions;
• service requests and descriptions;
• photographs or other files submitted with a service request;
• messages and communications sent through FindMe;
• ratings, reviews, WYGB™ responses, and other feedback;
• customer-support communications; and
• other information you choose to provide.

Information Provided by Pros

If you apply to or participate in the FindMe professional network, we may also collect:

• business name;
• business contact information;
• trade or service categories;
• service areas;
• business history and experience;
• license information where applicable;
• qualifications and credentials;
• professional profile information;
• availability and responsiveness information;
• marketplace activity;
• completed-job or interaction history;
• ratings and customer feedback; and
• information necessary to administer your FindMe subscription.

FindMe does not currently require or verify insurance information as part of its standard Pro review, although a Customer may choose to request insurance information directly from a Pro.

Information From Public and Third-Party Sources

As part of our limited review of Pros and operation of the Platform, we may obtain information from publicly available and third-party sources. This may include:

• business-registration information;
• professional or occupational licensing records;
• publicly available business information;
• publicly available records;
• information from service providers that assist us in reviewing business or professional information; and
• other information reasonably relevant to operating and protecting the FindMe network.

Information obtained from these sources may be incomplete, inaccurate, or outdated.

2. Information Collected Automatically

When you use the Platform, we and our service providers may automatically collect certain technical information, such as:

• IP address;
• browser type;
• device type;
• operating system;
• pages or features viewed;
• dates and times of access;
• referring pages;
• approximate location derived from IP address;
• interactions with the Platform;
• diagnostic and performance information; and
• cookies or similar technologies.

We may use this information to operate the Platform, understand how it is used, maintain security, diagnose technical problems, improve FindMe, measure marketing and advertising performance, understand how users arrive at FindMe, and measure conversions.

3. Location and Service-Area Information

FindMe relies on location information to connect Customers with Pros who serve the relevant area.

Customers may provide a property or service address when submitting a request. Pros provide information regarding the areas they serve.

We may use address and location information to:

• determine whether FindMe operates in a particular area;
• identify Pros serving an area;
• route service requests;
• calculate or organize service territories;
• prevent fraud or misuse; and
• improve marketplace operations.

We do not disclose a Customer's personal contact information to every Pro simply because the Customer submits a service request.

4. How We Use Personal Information

FindMe may use personal information to:

• create and manage accounts;
• receive and process service requests;
• connect Customers and Pros;
• match and route Qualified Opportunities;
• operate marketplace features;
• facilitate communications;
• administer Pro applications and subscriptions;
• process subscription payments;
• review Pros and marketplace participation;
• provide customer support;
• send transactional and conversational communications;
• administer ratings, reviews, and WYGB™;
• maintain marketplace integrity;
• detect and prevent fraud, abuse, and security incidents;
• troubleshoot and improve the Platform;
• develop new functionality;
• conduct analytics;
• measure marketing and advertising effectiveness;
• comply with legal obligations;
• establish, exercise, or defend legal claims; and
• otherwise operate FindMe as described at the time information is collected.

5. Matching and Automated Technology

FindMe may use software, algorithms, automated systems, and artificial intelligence to help operate the Platform.

These technologies may assist with functions such as:

• interpreting a Customer's service request;
• analyzing descriptions or photographs submitted by a Customer;
• identifying the type of trade that may be appropriate;
• organizing service areas;
• matching Customers and Pros;
• routing Qualified Opportunities;
• evaluating marketplace responsiveness and activity;
• reviewing information submitted by Pros;
• reviewing publicly available information;
• assisting customer support; and
• improving FindMe.

Automated systems may produce incomplete or inaccurate results.

FindMe may use human review where appropriate and may change the factors or technologies used to operate the marketplace over time.

Use of automated tools does not change the responsibilities of Customers and Pros to evaluate one another and make their own decisions about whether to work together.

6. Photos and Service-Request Information

Customers may submit photographs and other information to help describe a service need.

These materials may contain information about a home, property, belongings, or surrounding area.

FindMe may process and analyze submitted photographs and information to understand the request, identify an appropriate trade, facilitate matching, assist Pros in evaluating an opportunity, and improve Platform functionality.

Customers should avoid including information in photographs or descriptions that is unnecessary to the service request, particularly highly sensitive personal information.

7. How FindMe Shares Information

FindMe may disclose personal information when reasonably necessary to operate the Platform.

Between Customers and Pros

FindMe shares information necessary to facilitate service connections.

When a Qualified Opportunity is delivered to a Pro, the Pro may receive information about the service request, such as:

• requested trade or service;
• general location or service area;
• description of the problem or project;
• photographs supplied with the request;
• urgency or timing information; and
• other information relevant to determining whether the Pro can assist.

FindMe may mask or limit direct personal contact information during portions of the matching process.

When a Customer chooses a Pro, FindMe may enable the parties to communicate more directly and may share contact information necessary for them to continue the relationship.

FindMe does not distribute a Customer's personal contact information indiscriminately to a large list of Pros.

Service Providers

We may disclose information to companies that perform services for FindMe, such as providers of:

• cloud hosting and infrastructure;
• databases;
• email;
• SMS and telecommunications;
• payment processing;
• maps and location services;
• analytics;
• security and fraud prevention;
• artificial intelligence and automated processing;
• customer support;
• business or public-record information; and
• other technology necessary to operate the Platform.

These companies may access information only as necessary to perform services for FindMe, subject to applicable contractual and legal requirements.

Advertising and Analytics Providers

FindMe may use analytics, advertising, and social-media technologies to understand how people use FindMe, measure the effectiveness of advertising campaigns, understand conversions, and promote FindMe.

These providers may receive information such as device identifiers, IP address, browser information, pages viewed, interactions with the Platform, and information about whether certain actions were completed.

Depending on how these technologies are configured and applicable law, certain disclosures may be considered a “sale” or “sharing” of personal information even when FindMe does not receive money in exchange for the information.

Legal and Safety Reasons

We may disclose information where we reasonably believe it is necessary to:

• comply with law, legal process, or governmental requests;
• enforce our Terms of Use;
• investigate fraud or misuse;
• protect FindMe, our users, or others;
• address security or safety concerns; or
• establish, exercise, or defend legal claims.

Business Transactions

If FindMe or Saver Services + Administration, LLC is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

8. Sale and Sharing of Personal Information

FindMe does not sell personal information for money.

FindMe may use advertising, analytics, and social-media technologies as described in this Privacy Policy. Depending on the technology used, its configuration, and applicable law, certain disclosures to advertising or social-media providers may constitute “sharing” or a “sale” of personal information for privacy-law purposes.

Where applicable, FindMe will provide users with the ability to opt out of such sale or sharing.

FindMe does not sell or provide Customers' or Pros' telephone numbers or SMS opt-in information to third parties for their own marketing purposes.

Mobile information and SMS consent information will not be shared with third parties or affiliates for marketing or promotional purposes. Information may be disclosed to service providers that assist FindMe in providing messaging services and only as necessary to provide those services.

FindMe may disclose information to service providers and contractors that process information on our behalf for the operational purposes described in this Privacy Policy.

9. SMS and Communications Privacy

If you provide a mobile telephone number, FindMe may use it for transactional and conversational communications related to your account and use of FindMe.

These may include:

• verification messages;
• service-request updates;
• Qualified Opportunity notifications;
• matching and status messages;
• communications between Customers and Pros;
• account notices; and
• support communications.

Where required, FindMe obtains separate consent for SMS communications.

Consent to receive SMS messages is not a condition of purchasing goods or services or using FindMe.

Message frequency varies. Message and data rates may apply.

You may reply STOP to supported messages to opt out and HELP for assistance. Where supported, START may restore SMS communications.

Opting out of SMS does not automatically delete your FindMe account.

10. Payments

FindMe may use a third-party payment processor to process Pro subscription payments.

Payment processors may collect payment-card or financial information directly.

FindMe may receive information relating to a payment or subscription, such as:

• payment status;
• billing amount;
• transaction identifier;
• payment method type;
• billing dates; and
• limited payment-account information.

FindMe does not need to store complete payment-card information when payment processing is handled by the payment provider.

The payment provider's handling of information is also subject to its own privacy practices.

11. Ratings, Reviews and WYGB™

FindMe may collect feedback regarding interactions between Customers and Pros.

This may include:

• ratings;
• written reviews;
• WYGB™ responses;
• responsiveness information;
• reports concerning marketplace conduct; and
• feedback provided by Pros about Customers.

FindMe may use this information to:

• display relevant reputation information;
• improve matching;
• determine routing or participation;
• investigate complaints;
• identify patterns;
• protect users;
• maintain marketplace quality; and
• improve FindMe.

Some ratings, reviews, profile information, or reputation information may be visible to other FindMe users.

We may retain marketplace feedback and history even if a user later closes an account where reasonably necessary for marketplace integrity, fraud prevention, dispute resolution, legal compliance, or other legitimate operational purposes.

12. Cookies and Similar Technologies

FindMe and its service providers may use cookies, pixels, tags, software development kits, and similar technologies to:

• keep users signed in;
• remember preferences;
• operate Platform functionality;
• understand Platform usage;
• measure performance;
• detect security problems;
• measure advertising effectiveness;
• understand conversions; and
• improve FindMe.

Some advertising technologies may allow advertising providers to recognize a browser or device over time and across different websites or services.

Your browser may allow you to block or delete cookies. Certain Platform functions may not work properly if necessary cookies are disabled.

Where applicable law provides a right to opt out of the use or disclosure of personal information for cross-context behavioral advertising, FindMe will provide an appropriate method for exercising that choice.

13. Data Retention

FindMe retains personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• maintain accounts;
• provide FindMe services;
• administer subscriptions;
• maintain marketplace history;
• resolve disputes;
• detect or prevent fraud and abuse;
• comply with legal, tax, accounting, and regulatory obligations; and
• establish or defend legal claims.

Different categories of information may be retained for different periods.

When information is no longer reasonably needed, we may delete, anonymize, or aggregate it, subject to applicable legal and operational requirements.

14. Data Security

FindMe uses reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, application, communication system, or method of electronic storage can be guaranteed to be completely secure.

Users are responsible for protecting their passwords and account credentials and should notify FindMe if they believe their account has been accessed without authorization.

15. Children's Privacy

FindMe is intended for people 18 years of age or older.

We do not knowingly permit children under 18 to create FindMe accounts.

If we learn that we have collected personal information directly from a child in violation of applicable law, we will take reasonable steps to delete it.

16. Your Privacy Choices

Depending on where you live and applicable law, you may have rights concerning your personal information.

These may include the right to request:

• access to personal information we maintain about you;
• information concerning how we use or disclose your information;
• correction of inaccurate personal information;
• deletion of certain personal information;
• restriction of or objection to certain processing; and
• opt-out of certain sale or sharing of personal information where applicable.

To submit a privacy request, contact:

info@findmeboard.com

We may need to verify your identity before fulfilling certain requests.

We will not discriminate against you for exercising privacy rights provided by applicable law.

Certain information may be exempt from a request where retention or processing is permitted or required by law, such as information necessary to complete transactions, maintain security, prevent fraud, establish legal claims, or comply with legal obligations.

17. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act, as amended (“CCPA”), where the CCPA applies to FindMe and the particular information involved.

These rights may include the right to:

• know the categories and specific pieces of personal information collected;
• know the sources, purposes, and categories of recipients of personal information;
• request correction of inaccurate personal information;
• request deletion, subject to legal exceptions;
• opt out of the sale or sharing of personal information;
• limit certain uses or disclosures of sensitive personal information where applicable; and
• exercise privacy rights without unlawful discrimination.

FindMe does not sell personal information for money.

Where applicable, FindMe will provide an appropriate mechanism to exercise legally available opt-out rights relating to sale or sharing, including certain disclosures used for cross-context behavioral advertising.

Where required by applicable law, FindMe will honor legally recognized browser-based opt-out preference signals, such as Global Privacy Control.

Requests may also be sent to:

info@findmeboard.com

18. Do Not Sell or Share My Personal Information

FindMe does not sell personal information for money.

Depending on applicable law and FindMe's data practices, you may have the right to opt out of the sale or sharing of personal information, including certain disclosures used for cross-context behavioral advertising.

Where applicable, you may exercise this right through FindMe's Do Not Sell or Share My Personal Information privacy control or by using a legally recognized opt-out preference signal.

You may also contact:

info@findmeboard.com

Please include “Privacy Request” in the subject line and enough information for us to identify the account or information involved.

FindMe does not share mobile telephone numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

19. Third-Party Websites and Services

The Platform may contain links to websites or services operated by others.

FindMe does not control the privacy practices of third parties.

This Privacy Policy applies only to FindMe's own handling of personal information.

We encourage users to review the privacy policies of third-party services they choose to use.

20. Changes to This Privacy Policy

FindMe may update this Privacy Policy as the Platform and our practices evolve.

When we make material changes, we will provide reasonable notice through the Platform, email, or another appropriate method.

The updated Privacy Policy will identify its effective date.

21. Contact Us

Questions, concerns, or requests regarding this Privacy Policy or FindMe's privacy practices may be sent to:

Saver Services + Administration, LLC
dba FindMe Board

Email: info@findmeboard.com